Optometry Front Desk Specialist - Four-Day Week

Automatic Data Processing, Inc.; Mount Pleasant (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

American Eyecare, P.C. is seeking a Front Desk Associate to deliver exceptional patient service and handle daily front-desk operations in a busy optometry clinic in Mt. Pleasant, IA.

You will manage check-in/check-out, scheduling, and patient communications in a professional healthcare environment. The role requires strong communication, reliability, and accuracy, with responsibilities spanning patient records, insurance verification, billing, and coordinating with clinicians to ensure smooth

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service, reception, or administrative experience.
• Strong computer skills, including Microsoft Office and email.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and maintain accuracy in a busy environment.
• Strong organizational skills and commitment to confidentiality.
• Professionalism and teamwork.

Responsibilities

• Welcome patients, coordinate check-in/check-out, verify demographics, and collect payments.
• Provide friendly, professional, timely assistance in person, by phone, and via electronic communications.
• Schedule, confirm, and coordinate patient appointments.
• Respond to patient questions and service needs with empathy and solutions.
• Maintain an organized, welcoming reception area.
• Enter and maintain patient information in EHR and practice management systems.
• Verify insurance eligibility, explain financial responsibilities, collect copays and balances.
• Coordinate with billing for questions and issues.

Skills

Customer service

Communication

Multitasking

Detail orientation

Teamwork

Education

High school diploma or equivalent

Tools

EHR software

Practice management software

Job description

American Eyecare, P.C. is seeking a Front Desk Associate to deliver exceptional patient service and handle daily front-desk operations in a busy optometry clinic in Mt. Pleasant, IA.

You will manage check-in/check-out, scheduling, and patient communications in a professional healthcare environment. The role requires strong communication, reliability, and accuracy, with responsibilities spanning patient records, insurance verification, billing, and coordinating with clinicians to ensure smooth