Optometry Front Desk Specialist

American Eyecare; Iowa; On-site; USD 19,000 - 25,000; Full time

Job summary

American Eyecare is seeking a Front Desk Associate to create a welcoming, efficient patient experience in a Mt. Pleasant optometry clinic. You will handle check-ins/outs, payments, scheduling, and patient communications with a focus on accuracy and confidentiality.

The role requires strong customer service, multitasking, and teamwork in a fast-paced healthcare environment. This is a full-time, on-site position with competitive pay and opportunities to grow within the practice.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of customer service, reception, or administrative experience.
• Strong computer skills, including proficiency with Microsoft Office, email, and general office applications.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize responsibilities, and maintain accuracy in a busy environment.
• Strong organizational skills, attention to detail, and commitment to confidentiality.
• Demonstrated reliability, professionalism, and ability to work effectively as part of a team.

Responsibilities

• Welcome patients, coordinate check-in and check-out procedures, verify demographic information, and collect payments.
• Provide friendly, professional, and timely assistance to patients in person, by telephone, and through electronic communications.
• Schedule, confirm, and coordinate patient appointments to support efficient clinic operations and provider schedules.
• Respond to patient questions, concerns, and service needs with professionalism, empathy, and a solutions-oriented approach.
• Maintain an organized, welcoming, and professional reception area.
• Coordinate patient referrals, medical records requests, authorizations, and communications with outside healthcare providers.

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Reliability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

American Eyecare is seeking a Front Desk Associate to create a welcoming, efficient patient experience in a Mt. Pleasant optometry clinic. You will handle check-ins/outs, payments, scheduling, and patient communications with a focus on accuracy and confidentiality.

The role requires strong customer service, multitasking, and teamwork in a fast-paced healthcare environment. This is a full-time, on-site position with competitive pay and opportunities to grow within the practice.