Front Office Associate - Optometry Practice

ADP, Inc.; Mount Pleasant (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

American Eyecare, P.C. is seeking a Front Desk Associate to deliver exceptional patient service and handle daily front-desk operations in a busy optometry clinic in Mt. Pleasant, IA.

You will manage check-in/check-out, scheduling, and patient communications in a professional healthcare environment. The role requires strong communication, reliability, and accuracy, with responsibilities spanning patient records, insurance verification, billing, and coordinating with clinicians to ensure smooth

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service, reception, or administrative experience.
• Strong computer skills, including Microsoft Office and email.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and maintain accuracy in a busy environment.
• Strong organizational skills and commitment to confidentiality.
• Professionalism and teamwork.

Responsibilities

• Welcome patients, coordinate check-in/check-out, verify demographics, and collect payments.
• Provide friendly, professional, timely assistance in person, by phone, and via electronic communications.
• Schedule, confirm, and coordinate patient appointments.
• Respond to patient questions and service needs with empathy and solutions.
• Maintain an organized, welcoming reception area.
• Enter and maintain patient information in EHR and practice management systems.
• Verify insurance eligibility, explain financial responsibilities, collect copays and balances.
• Coordinate with billing for questions and issues.

Skills

Customer service

Communication

Multitasking

Detail orientation

Teamwork

Education

High school diploma or equivalent

Tools

EHR software

Practice management software

Job description

Front Office Associate - Optometry Practice

Mt. Pleasant Full Time Hourly Mt. Pleasant, Mt. Pleasant, IA, US

Front Desk Associate

Position Summary

The Front Desk Associate plays a vital role in creating a welcoming, professional, and efficient experience for every patient at American Eyecare. As the first and last point of contact for many patients, this position is responsible for delivering exceptional customer service while supporting the daily administrative and operational needs of the clinic.

The ideal candidate is friendly, dependable, detail-oriented, and comfortable managing multiple priorities in a fast-paced healthcare environment. Success in this role requires strong communication skills, accuracy, initiative, and a commitment to teamwork and patient satisfaction.

Patient Experience & Front Desk Operations

Welcome patients, coordinate check-in and check-out procedures, verify demographic information, and collect payments.

Provide friendly, professional, and timely assistance to patients in person, by telephone, and through electronic communications.

Schedule, confirm, and coordinate patient appointments to support efficient clinic operations and provider schedules.

Respond to patient questions, concerns, and service needs with professionalism, empathy, and a solutions-oriented approach.

Maintain an organized, welcoming, and professional reception area.

Patient Records, Insurance & Financial Responsibilities

Accurately enter, update, and maintain patient information within the electronic health record (EHR) and practice management systems.

Verify insurance eligibility and benefits, communicate coverage information, and explain patient financial responsibilities.

Collect copayments and outstanding balances, process payments, and assist with daily financial reconciliation.

Address routine billing questions and coordinate with the billing department when additional assistance is needed.

Maintain patient confidentiality and ensure compliance with HIPAA and established practice policies.

Administrative & Clinical Coordination

Communicate and collaborate with optometrists, technicians, opticians, and other team members to support efficient patient flow.

Coordinate patient referrals, medical records requests, authorizations, and communications with outside healthcare providers.

Process contact lens orders, prescription refill requests, and related patient communications.

Manage incoming calls, correspondence, mail, and other administrative communications.

Assist with patient recall, appointment reminders, outreach initiatives, and other activities that support patient retention and practice growth.

Identify workflow challenges and proactively assist in resolving issues that affect patient service or clinic efficiency.

Participate in cross-training and provide support in other areas of the practice as operational needs require.

Required Qualifications

High school diploma or equivalent.

Minimum of one year of customer service, reception, or administrative experience.

Strong computer skills, including proficiency with Microsoft Office, email, and general office applications.

Excellent verbal and written communication skills.

Ability to multitask, prioritize responsibilities, and maintain accuracy in a busy environment.

Strong organizational skills, attention to detail, and commitment to confidentiality.

Demonstrated reliability, professionalism, and ability to work effectively as part of a team.

Preferred Qualifications

Previous experience in a medical office, optometry practice, or other healthcare setting.

Familiarity with electronic health records (EHR) or practice management software.

Experience with insurance verification, patient scheduling, medical billing, or payment processing.

Associate degree or additional education in business, healthcare administration, or a related field.

Work Environment & Physical Requirements

This position operates in a professional healthcare environment and requires frequent interaction with patients, providers, and other team members.

Responsibilities involve prolonged periods of sitting or standing, frequent computer and telephone use, and routine movement throughout the clinic. Occasional lifting or moving of office supplies weighing up to 20 pounds may be required.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Schedule & Travel

Position Type: Full-Time

Schedule: Monday–Thursday, 7:00 a.m.–5:00 p.m.

Workweek: Four-day workweek

Travel: Occasional travel between American Eyecare clinic locations may be required to support staffing and operational needs.

Supervisory Responsibilities

This position does not have direct supervisory responsibilities.

Additional Information

The responsibilities outlined above are intended to describe the general nature and scope of the position and are not an exhaustive list of duties. Responsibilities may be modified or expanded based on organizational needs.

American Eyecare, P.C. is an Equal Opportunity Employer and is committed to providing a professional, respectful, and inclusive workplace.