Optometric Office Technician & Patient Experience Lead

West Point Optical Group; Glendale (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

West Point Optical Group in Glendale, Arizona is seeking an Optometric Office Technician / Medical Office Administrator to support the Managing Optometrist in both clinical and administrative operations. You will deliver an exceptional patient experience, foster patient retention, and help ensure doctor satisfaction.

The role combines clinical duties with administrative tasks—using computerized medical office software, handling billing, scheduling, insurance verification, and maintaining

Qualifications

• High school diploma or equivalent required.
• Ability to provide enthusiastic and concise communication to meet customer expectations.
• Ability to manage priorities and follow-up.
• Experience with personal computers preferred.
• Valid Driver’s License and state minimum insurance may be required.

Responsibilities

• Take patient medical histories.
• Prepare patients for examinations.
• Administer tests prior to the eye exam.
• Assist doctors during examinations.
• Order glasses and contact lens supply.
• Greet and direct patients and answer phones.
• Update and maintain Electronic Medical Records.
• Obtain insurance verification and authorization.
• Adjust scheduling for priority patients and schedule appointments.
• Process insurance claim forms and handle billing.
• Manage accounts receivable/payable and basic bookkeeping.
• Sell glasses and contact lens supplies.

Skills

Customer communication

Prioritization

Computer skills

Insurance verification

Education

High school diploma or equivalent

Tools

EMR software

Billing software

Job description

West Point Optical Group in Glendale, Arizona is seeking an Optometric Office Technician / Medical Office Administrator to support the Managing Optometrist in both clinical and administrative operations. You will deliver an exceptional patient experience, foster patient retention, and help ensure doctor satisfaction.

The role combines clinical duties with administrative tasks—using computerized medical office software, handling billing, scheduling, insurance verification, and maintaining