Optometric Clinical Specialist-Patient Care & Remote Exams

VisionWorks; Town of Lansing (NY); On-site; USD 23,000 - 35,000; Full time

Job summary

VisionWorks in New York is seeking a Clinical Specialist/Optometric Assistant to help ensure a great patient experience by preparing patients for onsite or remote examinations, performing pre-exam tests, and explaining each step of the process. You will liaise between patients and Optometrists and participate in the initial steps of a patient journey.

You will assist with registrations, testing, and documenting results in EMR, while coordinating with retail staff for follow-up care and insurance

Qualifications

• One year of related experience.
• Optical or Healthcare background preferred.
• Medical office professionalism required.

Responsibilities

• Complete patient registration and gather medical history and ocular data in EMR.
• Assist onsite doctor with patient care and eye examinations; document results in EMR.
• Support remote eye exams: pre-testing, remote conferencing, and additional testing as needed.
• Transition patient to retail associate after exam and convey doctor recommendations.
• Preauthorize insurance per SOP and manage appointment books with no-shows/cancellations.
• Maintain patient flow and answer clinical questions; triage ocular emergencies and schedule annual exams.

Skills

Patient advocate

Excellent customer service

Clear communication

Detail oriented

Team player

Education

HS diploma/GED or equivalent

Tools

EMR

Video conferencing

Job description

VisionWorks in New York is seeking a Clinical Specialist/Optometric Assistant to help ensure a great patient experience by preparing patients for onsite or remote examinations, performing pre-exam tests, and explaining each step of the process. You will liaise between patients and Optometrists and participate in the initial steps of a patient journey.

You will assist with registrations, testing, and documenting results in EMR, while coordinating with retail staff for follow-up care and insurance