Optometric Assistant & Patient Experience Champion

Visionworks; Ashland (KY); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking an OD Tech/Optometric Assistant in Ashland, KY. You will be the first face patients see, guiding them through preliminary testing, eye health basics, and product options with a friendly and helpful approach.

This role requires caring customer service, basic records handling, and a readiness to assist both the exam and sales teams to ensure a smooth patient journey.

Qualifications

• Customer-facing experience is preferred but not required.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Maintain accurate patient records before conducting preliminary testing.
• Introduce patients to the optometrist and convey important patient information.
• Assist with transitioning patients from exam to sales floor and inform staff to meet eye care needs.
• Support store operations for the exam lane, including restocking inventory and cleaning equipment.
• Assist with opening/closing the store to support daily business.

Skills

Customer service

Phone etiquette

People skills

Education

HS diploma / GED

Job description

Visionworks is seeking an OD Tech/Optometric Assistant in Ashland, KY. You will be the first face patients see, guiding them through preliminary testing, eye health basics, and product options with a friendly and helpful approach.

This role requires caring customer service, basic records handling, and a readiness to assist both the exam and sales teams to ensure a smooth patient journey.