Optometric Assistant — Hybrid Onsite/Remote Care

Visionworks of America, Inc.; Village of Liverpool (NY); Vor Ort; USD 23.000 - 35.000; Teilzeit

Zusammenfassung

Visionworks of America, Inc. is seeking a part-time Clinical Specialist/Optometric Assistant to help prep patients for on-site or remote exams, perform pre-exam tests, and explain steps of the process.

You will liaise between patients and Optometrists, assisting with remote handling and documentation in the EMR. You will support registration, insurance preauthorizations, and appointment scheduling, while maintaining records, patient flow, and high-quality customer service in a dynamic optical

Qualifikationen

• One (1) year of related experience
• Optical or Healthcare background preferred
• Medical office/business professionalism required
• HS diploma, GED or equivalent related job experience
• Training provided

Aufgaben

• Completing patient registration, gathering and submitting pertinent patient information including Medical History and Ocular Health data into EMR.
• Assist onsite doctor with patient care and eye examinations. Clearly explain the preliminary testing process to patients, administer each preliminary test and accurately document the results in EMR.
• For patients with remote appointments, assist patients through the remote eye exam process including, pre-testing and specialty testing and accurately documenting results in EMR.
• After exam completion transition the patient to a retail associate, conveying the recommendations of the doctor to the retail associate.
• Have a strong understanding of MVC plans and be able to articulate plan benefits to patients.
• Preauthorize insurance in accordance with standard operating procedures.
• In partnership with the retail associates, schedule appointments and manage exam books according to Company guidelines including contacting no shows and cancellations.
• Maintain patient flow to allow for doctor effectiveness.
• Answer patients’ clinical questions in person and over the telephone. Triage ocular emergencies and schedule annual eye exams.
• Maintain complete and accurate patient records according to Company standards.
• Instruct patients on the insertion, removal, cleaning, care, and proper handling of their contact lenses.
• Place diagnostic contact lens orders for patients and stock. Notify patients when their contact lenses are available for dispensing.
• Have a working knowledge of contact lens brands and parameters. Accurately pull contact lenses trials when requested by the doctor.
• Ensure a clean and healthy environment for our patients by maintaining doctor equipment and clinical supplies as well as ensuring equipment is covered nightly.
• Participate in specialized training of all responsibilities and complete required clinical certification(s).
• Ability to work flexible schedules to meet changing business demands to include traveling to other locations.

Kenntnisse

Patient advocate

Excellent customer service

Detail oriented

Team player

Empathy

Ausbildung

HS diploma, GED or equivalent related job experience

Optical or Healthcare background preferred

Jobbeschreibung

Visionworks of America, Inc. is seeking a part-time Clinical Specialist/Optometric Assistant to help prep patients for on-site or remote exams, perform pre-exam tests, and explain steps of the process.

You will liaise between patients and Optometrists, assisting with remote handling and documentation in the EMR. You will support registration, insurance preauthorizations, and appointment scheduling, while maintaining records, patient flow, and high-quality customer service in a dynamic optical