Eyewear Specialist & Patient Care Optician II

ADP, Inc.; Irvine (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

VSP Vision in Irvine, CA is seeking a full-time Optical Customer Service Associate to help customers find eyeglasses and contact lenses that fit their prescription and lifestyle.

You will assist with frame selection, measurements, lens options, and ensure accurate pricing and timely delivery, while maintaining exceptional service.

This onsite role requires 1–2 years of related experience, basic MS Office skills, and a friendly, professional approach.

Qualifications

• One to two years of experience in related field.
• Applicable State licensure or certification by a nationally recognized optician association as an optician.
• Working knowledge of MS Office package.
• Demonstrated ability to multitask in a fast-paced environment.
• Excellent verbal and written communication.

Responsibilities

• Determine the reason for the patient’s visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist.
• Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction.
• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription.
• Recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features.
• Take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear.
• Ensure correct pricing and realistic delivery time quotes to patients.
• Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members.
• Clean and merchandise display daily, always displaying effective merchandise.
• Assist with insurance billing and processing orders.
• Document all patient communication in patient records within practice software system.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Multitasking

MS Office

Education

Optician licensure/certification

Tools

MS Office

Job description

VSP Vision in Irvine, CA is seeking a full-time Optical Customer Service Associate to help customers find eyeglasses and contact lenses that fit their prescription and lifestyle.

You will assist with frame selection, measurements, lens options, and ensure accurate pricing and timely delivery, while maintaining exceptional service.

This onsite role requires 1–2 years of related experience, basic MS Office skills, and a friendly, professional approach.