Optician II - Cool Springs EyeCare

Keplr Vision; Franklin (TN); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Keplr Vision in Franklin, TN, seeks an Optician II to ensure high-quality patient care. You will review prescriptions, educate patients on lens options, and assist in frame selections based on medical needs and lifestyle.

You will maintain inventory, work with physicians, perform eyewear adjustments, manage orders with insurance, and troubleshoot issues while achieving sales goals. This full-time role emphasizes customer service and professionalism.

Qualifications

• 0–3 years of optical experience or related field.
• Strong customer service and communication skills.
• Professional phone and office etiquette.

Responsabilités

• Review Physician’s prescriptions and orders based on medical charts.
• Educate patients on corrective lens options and help them choose based on medical needs and lifestyle.
• Provide honest but compassionate feedback about frame aesthetics.
• Achieve sales goals and quotas while addressing patients’ needs.
• Manage inventory of frames and contact lenses to ensure variety and satisfaction.
• Communicate with physicians regarding prescriptions and eye-related issues.
• Perform adjustments and repairs of eyewear.
• Place optical orders with an understanding of insurance benefits.
• Independently troubleshoot related issues.
• Operate lensometer and other tools to ensure proper fitting.

Connaissances

Customer service

Communication

Phone etiquette

Multitasking

Organization

Coachable

Flexible

Outils

Lensometer

Description du poste

Optician II

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Primary responsibilities include:

• Review Physician’s prescriptions and orders based on medical charts
• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
• Provide honest but compassionate feedback about aesthetic choices in frames
• Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
• Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
• Communicate with physician with questions or concerns about prescriptions and other eye-related issues
• Perform adjustments and repairs of eyewear
• Place optical orders with a general understanding of insurance benefits
• Independently troubleshoot
• Operate lensometer and other tools to achieve proper fitting

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 0-3 years of experience and:

• Good organizational and multitasking abilities
• Coachable-open to feedback and continual improvement
• Flexible and adaptable
• Professional phone and office etiquette required

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.

• Status: Full-time (FT)
• Exemption: Non-exempt
• Department: Opticians