Optician II - Cool Springs EyeCare

Colonial Group; Franklin (TN); On-site; USD 38,000 - 47,000; Full time

Job summary

Colonial Group in Franklin, TN seeks an Optician II to ensure patients receive the highest quality eyewear care. You will review prescriptions, educate patients on lens and frame options, and provide honest feedback to match medical needs and lifestyle preferences.

Key duties include achieving sales goals, managing inventory, assisting physicians with prescriptions, performing adjustments and lensometer fitting, and maintaining professional customer service and office etiquette in a full-time,

Qualifications

• Excellent customer service and professional presentation required.
• 0–3 years of experience in optics or related field preferred.
• Coachable and able to take feedback for continual improvement.
• Flexible and adaptable to changing tasks.

Responsibilities

• Review prescriptions and orders based on patient charts.
• Educate patients on lens and frame options to fit medical needs and lifestyle preferences.
• Provide honest but compassionate feedback about frame aesthetics.
• Achieve sales goals and quotas while addressing patients' needs and desires.
• Manage inventory of frames and contact lenses to ensure variety and satisfaction.
• Communicate with physicians about prescriptions and eye-related issues.
• Perform adjustments and repairs of eyewear.
• Place optical orders considering insurance benefits.
• Independently troubleshoot.
• Operate lensometer and other tools to ensure proper fitting.

Skills

Customer service

Professional presentation

Coachable/open to feedback

Flexibility

Phone etiquette

Job description

Optician II

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Primary responsibilities include:

• Review Physician’s prescriptions and orders based on medical charts
• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
• Provide honest but compassionate feedback about aesthetic choices in frames
• Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
• Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
• Communicate with physician with questions or concerns about prescriptions and other eye-related issues
• Perform adjustments and repairs of eyewear
• Place optical orders with a general understanding of insurance benefits
• Independently troubleshoot
• Operate lensometer and other tools to achieve proper fitting

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 0-3 years of experience and:

• Good organizational and multitasking abilities
• Coachable-open to feedback and continual improvement
• Flexible and adaptable
• Professional phone and office etiquette required

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt

Department: Opticians