Optician III - 153

Cool Springs Eye Care; Franklin (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Cool Springs EyeCare in Franklin, Tennessee invites an eye care professional to join our team. You will review prescriptions, educate patients on lens and frame options, and help them choose solutions that fit medical needs and lifestyle. You’ll assist with fittings, adjust eyewear, manage inventory, and support physicians with questions about prescriptions.

The role emphasizes patient service, accuracy, mentoring others, and ongoing learning in a busy optometry practice.

Qualifications

• ABO certification required.
• 0–3 years of experience in eye care or optical sales.
• Excellent customer service and professional presentation.
• Coachable and open to feedback for continual improvement.
• Flexible and adaptable in a fast-paced office.
• Professional phone and office etiquette required.

Responsibilities

• Review prescriptions and orders based on medical charts.
• Educate patients on corrective lens options aligned to medical needs and lifestyle.
• Provide feedback on aesthetics of frames with empathy.
• Achieve sales goals while meeting patient needs.
• Manage inventory of frames and contact lenses for variety.
• Communicate with physicians on prescriptions and eye-related questions.
• Mentor and train others.
• Perform adjustments and repairs of eyewear.
• Place optical orders with understanding of insurance benefits.
• Independently troubleshoot and operate lensometer and related tools.

Skills

ABO Certified

Customer service

Org & multitask

Coachable

Flexibility

Phone etiquette

Job description

Cool Springs EyeCare, 3252 Aspen Grove Drive, Franklin, Tennessee, United States of America

Job Description

Posted Wednesday, August 5, 2026 at 4:00 AM

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Primary responsibilities include:

• Review Physician’s prescriptions and orders based on medical charts
• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
• Provide honest but compassionate feedback about aesthetic choices in frames
• Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
• Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
• Communicate with physician with questions or concerns about prescriptions and other eye-related issues
• Mentoring and training others
• Perform adjustments and repairs of eyewear
• Place optical orders with a general understanding of insurance benefits
• Independently troubleshoot
• Operate lensometer and other tools to achieve proper fitting

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 0-3 years of experience and:

• ABO Certified
• Good organizational and multitasking abilities
• Coachable-open to feedback and continual improvement
• Flexible and adaptable
• Professional phone and office etiquette required

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.This position reports to the Practice Manager, or their designee.

Cool Springs EyeCare, 3252 Aspen Grove Drive, Franklin, Tennessee, United States of America