Optician II - Cool Springs EyeCare

Cool Springs Eye Care; Franklin (TN); On-site; USD 36,000 - 60,000; Full time

Job summary

Cool Springs Eye Care is seeking an Optician II to join our team in Franklin, TN. The role centers on ensuring patients receive high-quality eye care while assisting with lens options, frame choices, and eyewear adjustments.

You will educate patients, meet sales goals, manage inventory, and collaborate with physicians. Prior experience is beneficial; strong customer service and professional demeanor are essential.

Qualifications

• Excellent customer service and strong personal presentation.
• 0–3 years of experience preferred.
• Good organizational and multitasking abilities.
• Coachable and open to feedback; flexible and adaptable.
• Professional phone and office etiquette required.

Responsibilities

• Review physician prescriptions and orders based on medical charts.
• Educate patients on corrective lens options and help them choose based on medical needs and lifestyle.
• Provide feedback about frame aesthetics while meeting sales quotas.
• Manage frame and contact lens inventory to ensure variety and satisfaction.
• Communicate with physicians about prescriptions and eye-related issues.
• Perform adjustments and repairs of eyewear; place optical orders with understanding of insurance benefits.
• Independently troubleshoot and operate lensometer and other tools.

Skills

Customer service

Personal presentation

Organizational skills

Coachable

Flexible

Phone etiquette

Tools

Lensometer

Job description

Optician II

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Primary responsibilities include:

• Review Physician’s prescriptions and orders based on medical charts
• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
• Provide honest but compassionate feedback about aesthetic choices in frames
• Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
• Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
• Communicate with physician with questions or concerns about prescriptions and other eye-related issues
• Perform adjustments and repairs of eyewear
• Place optical orders with a general understanding of insurance benefits
• Independently troubleshoot
• Operate lensometer and other tools to achieve proper fitting

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 0-3 years of experience and:

• Good organizational and multitasking abilities
• Coachable-open to feedback and continual improvement
• Flexible and adaptable
• Professional phone and office etiquette required

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt

Department: Opticians