Optician I - 028

Wilson Eye Center; Valdosta, Northern (GA, KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Wilson Eye Center in Valdosta, GA seeks an Optician I to ensure high-quality patient care. You will review prescriptions, educate patients on lens options, and assist in frame selections based on medical needs and lifestyle. The role involves sales, inventory management, and collaboration with physicians to resolve eyewear questions.

The position emphasizes customer service, adaptability, and professional etiquette, with on-site responsibilities and opportunities to train in optical procedures.

Qualifications

• Excellent customer service and presentation are essential.
• 0–3 years of experience preferred for the Optician I role.
• Ability to organize, multitask, and adapt in a busy office.
• Willingness to learn about eyewear options and insurance basics.

Responsibilities

• Review prescriptions and educate patients on lens options.
• Provide feedback on frames with consideration of aesthetics and medical needs.
• Help patients select eyewear to fit lifestyle and medical requirements.
• Meet sales goals while addressing patient needs and preferences.
• Manage inventory of frames and contact lenses for variety.
• Communicate with physicians about prescriptions and concerns.
• Perform adjustments and repairs of eyewear.
• Place optical orders with a basic understanding of insurance benefits.

Skills

Customer service

Multitasking

Coachable

Flexibility

Phone etiquette

Job description

Optician I

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Primary responsibilities include:

• Review Physician’s prescriptions and orders based on medical charts
• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
• Provide honest but compassionate feedback about aesthetic choices in frames
• Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
• Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
• Communicate with physician with questions or concerns about prescriptions and other eye-related issues
• Perform adjustments and repairs of eyewear
• Place optical orders with a general understanding of insurance benefits

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 0-3 years of experience and:

• Good organizational and multitasking abilities
• Coachable-open to feedback and continual improvement
• Flexible and adaptable
• Professional phone and office etiquette required
• Optical experience is preferred but not necessary-we will train the right person

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt

Department: Opticians