Optician II - 163

Keplr Vision; Alpharetta (GA); On-site; USD 30,000 - 41,000; Full time

Job summary

Keplr Vision in Georgia seeks an Optician II to ensure high-quality patient care. You will review prescriptions, educate patients on lens options, and assist with frame selections, while meeting sales goals and maintaining inventory. The role emphasizes thorough eyewear fitting and effective communication with physicians and patients.

Ideal candidates have 0–3 years of experience, strong customer service skills, and a proactive, adaptable approach to a fast-paced optical office environment.

Qualifications

• Excellent customer service and presentation are required.
• 0-3 years of experience in optical or customer-facing roles.
• Coachable and open to feedback for continual improvement.

Responsibilities

• Review prescriptions and orders based on patient charts.
• Educate patients on corrective lens options and lifestyle needs.
• Provide feedback on frame aesthetics and fit.
• Meet sales goals and assist patients with needs and desires.
• Manage inventory of frames and contact lenses for variety.

Skills

Excellent customer service

Organizational multitasking

Coachable/open to feedback

Flexible/adaptable

Phone/office etiquette

Job description

Optician II

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Primary responsibilities include:

• Review Physician’s prescriptions and orders based on medical charts
• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
• Provide honest but compassionate feedback about aesthetic choices in frames
• Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
• Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
• Communicate with physician with questions or concerns about prescriptions and other eye-related issues
• Perform adjustments and repairs of eyewear
• Place optical orders with a general understanding of insurance benefits
• Independently troubleshoot
• Operate lensometer and other tools to achieve proper fitting

Optician II

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Primary responsibilities include:

• Review Physician’s prescriptions and orders based on medical charts
• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
• Provide honest but compassionate feedback about aesthetic choices in frames
• Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
• Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
• Communicate with physician with questions or concerns about prescriptions and other eye-related issues
• Perform adjustments and repairs of eyewear
• Place optical orders with a general understanding of insurance benefits
• Independently troubleshoot
• Operate lensometer and other tools to achieve proper fitting

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 0-3 years of experience and:

• Good organizational and multitasking abilities
• Coachable-open to feedback and continual improvement
• Flexible and adaptable
• Professional phone and office etiquette required

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt

Department: Opticians

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