Optician II - 163

Keplr-Vision-Group; Alpharetta (GA); Presencial; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

Keplr-Vision-Group in Alpharetta, GA seeks an Optician II to ensure high-quality patient care. You will review prescriptions, educate patients on lens options, assist with frame selections, and manage eyewear inventory and repairs.

The role emphasizes excellent customer service, professional presentation, and flexibility to adapt to patient needs and office targets. A strong team environment and collaboration with physicians are key aspects.

Formación

• Excellent customer service and professional presentation are essential.
• 0–3 years of experience in optical/retail settings is preferred.
• Ability to educate patients on frame and lens options and help select based on medical needs and lifestyle.
• Strong organizational and multitasking abilities; adaptable to changing needs.

Responsabilidades

• Review prescriptions and orders based on medical charts.
• Educate patients on corrective lens options and assist with choices.
• Provide feedback on frame aesthetics.
• Achieve sales goals and quotas set by office staff.
• Manage inventory of frames and contact lenses.
• Communicate with physicians about prescriptions and eye-related questions.
• Perform adjustments and repairs of eyewear.
• Place optical orders with understanding of insurance benefits.
• Troubleshoot issues independently.
• Operate lensometer and other tools for proper fitting.

Conocimientos

Customer service

Personal presentation

Organizational skills

Multitasking

Coachable/open to feedback

Flexible/adaptable

Professional phone etiquette

Lensometer

Herramientas

Lensometer

Descripción del empleo

Optician II

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Primary responsibilities include:

• Review Physician’s prescriptions and orders based on medical charts
• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
• Provide honest but compassionate feedback about aesthetic choices in frames
• Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
• Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
• Communicate with physician with questions or concerns about prescriptions and other eye-related issues
• Perform adjustments and repairs of eyewear
• Place optical orders with a general understanding of insurance benefits
• Independently troubleshoot
• Operate lensometer and other tools to achieve proper fitting

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 0-3 years of experience and:

• Good organizational and multitasking abilities
• Coachable-open to feedback and continual improvement
• Flexible and adaptable
• Professional phone and office etiquette required

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt

Department: Opticians