Optician I - 049

Keplr Vision; Wilmington (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

Keplr Vision is seeking an Optician I to ensure high-quality patient care. You will review prescriptions, educate patients on lens options, and help select frames that fit medical needs and lifestyle. You will also assist with sales goals and eyewear services in a full-time, on-site role.

Ideal candidates have strong customer service, good organization, and a willingness to learn; optical experience is a plus but training is provided.

Qualifications

• Excellent customer service and presentation are critical to this role.
• Strong organizational and multitasking abilities are expected.
• Coachable and open to feedback for continual improvement.
• Flexible and adaptable in a busy office environment.
• Professional phone and office etiquette is required.
• Optical experience is preferred but not necessary; training will be provided.

Responsibilities

• Review Physician’s prescriptions and orders based on medical charts.
• Educate patients on corrective lens options and help them choose based on medical needs and lifestyle.
• Provide honest but compassionate feedback about frame aesthetics.
• Achieve sales goals and quotas set by office staff while addressing patients’ needs.
• Manage inventory of frames and contact lenses for satisfaction and variety.
• Communicate with physicians about prescriptions and eye-related issues.
• Perform adjustments and repairs of eyewear.
• Place optical orders with an understanding of insurance benefits.

Skills

Customer service

Organization

Multitasking

Feedback-friendly

Professional etiquette

Optical experience

Job description

Optician I

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Primary responsibilities include:

• Review Physician’s prescriptions and orders based on medical charts
• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
• Provide honest but compassionate feedback about aesthetic choices in frames
• Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
• Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
• Communicate with physician with questions or concerns about prescriptions and other eye-related issues
• Perform adjustments and repairs of eyewear
• Place optical orders with a general understanding of insurance benefits

Optician I

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Primary responsibilities include:

• Review Physician’s prescriptions and orders based on medical charts
• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
• Provide honest but compassionate feedback about aesthetic choices in frames
• Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
• Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
• Communicate with physician with questions or concerns about prescriptions and other eye-related issues
• Perform adjustments and repairs of eyewear
• Place optical orders with a general understanding of insurance benefits

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have +1 years of experience and:

• Good organizational and multitasking abilities
• Coachable-open to feedback and continual improvement
• Flexible and adaptable
• Professional phone and office etiquette required
• Optical experience is preferred but not necessary-we will train the right person

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt

Department: Opticians