Optician: Frame Dispensing & Legendary Customer Service

LensCrafters; Denver (CO); On-site; USD 29,000 - 45,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters, a leading optical retailer with a wide network of locations, seeks an Optician to deliver the brand value and craft high-quality eyewear while providing legendary service. You will engage customers, fit glasses, record measurements, and ensure products meet exacting standards.

The role emphasizes customer care, product knowledge, and teamwork within a fast-paced store. ABO certification and optical dispensing experience are required, with opportunities for growth and competitive

Qualifications

• High School graduate or equivalent.
• ABO Certification.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills – ability to use & carry an iPAD/tablet.
• Familiarity with POS, computers & calculators.
• Embrace new technology & change.

Responsibilities

• Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect.
• Custom fits glasses & precisely places prescription in lenses.
• Acts as a leader in optical acumen that provides a voice for associates.
• Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.
• Attracts new customers.
• Explores the needs & priorities of customers by asking open ended questions.
• Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.
• Assists co-workers with difficult or complex areas of product needs & prescriptions.
• Utilizes store tools & adheres to Brand Store Commitments.
• Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection.
• Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
• Possesses the ability to multi-task, prioritizes & manages time with competing priorities.
• Commits to delivery date & time, seeks feedback & asks for referrals.
• Strives to achieve exceptional results on Brand KPIs & competencies.
• Presents, celebrates & educates at pick up.
• Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.
• Informs management of safety opportunities; demonstrates safe work practices.
• Possesses a “can do” spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.
• Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.
• Sells on your feet 80%-100% of the time.
• Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.)
• Maintains proper dress code, including name tag & associate tablet.

Skills

Customer service

Sales skills

Communication

Team builder

POS familiarity

iPad/tablet usage

Education

ABO Certification

Tools

iPad/tablet

POS system

Calculators

Job description

LensCrafters, a leading optical retailer with a wide network of locations, seeks an Optician to deliver the brand value and craft high-quality eyewear while providing legendary service. You will engage customers, fit glasses, record measurements, and ensure products meet exacting standards.

The role emphasizes customer care, product knowledge, and teamwork within a fast-paced store. ABO certification and optical dispensing experience are required, with opportunities for growth and competitive