Optician—Craft Eyewear & Deliver Legendary Service

LensCrafters; North Dartmouth (MA); On-site; USD 29,000 - 45,000; Full time

Job summary

LensCrafters in Massachusetts is seeking a full-time Optician to deliver the LensCrafters brand value by providing legendary customer service and high-quality eyewear. You will precisely fit glasses, take measurements, and guide customers through the selection process.

The role requires ABO certification, optical dispensing experience, strong math and communication skills, and the ability to use an iPad and POS systems.

Qualifications

• High School graduate or equivalent.
• ABO Certification.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills – ability to use & carry an iPAD / tablet.
• Familiarity with POS, computers & calculators.
• Embrace new technology & change.

Responsibilities

• Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect.
• Custom fits glasses & precisely places prescription in lenses.
• Acts as a leader in optical acumen that provides a voice for associates.
• Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.
• Attracts new customers.
• Explores the needs & priorities of customers by asking open ended questions.
• Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.
• Assists co-workers with difficult or complex areas of product needs & prescriptions.
• Utilizes store tools & adheres to Brand Store Commitments.
• Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection.
• Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
• Possesses the ability to multi-task, prioritizes & manages time with competing priorities.
• Commits to delivery date & time, seeks feedback & asks for referrals.
• Strives to achieve exceptional results on Brand KPIs & competencies.
• Presents, celebrates & educates at pick up.
• Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.
• Informs management of safety opportunities; demonstrates safe work practices.
• Possesses a “can do” spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.
• Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.
• Sells on your feet 80%-100% of the time.
• Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).
• Maintains proper dress code, including name tag & associate tablet.

Skills

Customer service

Communication

Teamwork

Selling with iPad

Fashion trend awareness

Mathematical skills

Technology adoption

POS familiarity

Merchandise knowledge

Retail selling

Education

High School graduate or equivalent

ABO Certification

Tools

POS systems

iPad / tablet

Job description

LensCrafters in Massachusetts is seeking a full-time Optician to deliver the LensCrafters brand value by providing legendary customer service and high-quality eyewear. You will precisely fit glasses, take measurements, and guide customers through the selection process.

The role requires ABO certification, optical dispensing experience, strong math and communication skills, and the ability to use an iPad and POS systems.