Licensed Optician: Precision Eyewear & Legendary Service

Certification TOGAF; Mission Viejo (CA); On-site; USD 3,447,000 - 5,375,000; Full time

Benefits offered by this job

Benefits

Job summary

LensCrafters is seeking a Licensed Optician to deliver the brand value and establish LensCrafters as the premier destination for vision needs within the community. You will provide exceptional customer service and craft high-quality eyewear that exceeds expectations.

You will take measurements, custom-fit glasses, and guide customers through eyewear options, ensuring accuracy and adherence to standards. Strong product knowledge and elegance in service are essential in this role.

Qualifications

• High School graduate or equivalent.
• State Licensure.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills – ability to use & carry an iPAD/tablet.
• Familiarity with POS, computers & calculators.
• Embrace new technology & change.

Responsibilities

• Welcome all customers, set expectations with customers.
• Custom fit glasses & precisely place prescription in lenses.
• Acts as a leader in optical acumen.
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs.
• Assists team with complex product needs & prescriptions.
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools.
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven.
• Ability to multi-task, prioritize & manage time with competing priorities.
• Strive to achieve exceptional results on Brand KPIs & competencies.
• Take pride in store appearance, help to keep store clean, attractive & organized.
• Inform management of safety opportunities; demonstrates safe work practices.
• Resourceful, self-motivated with a desire for continual learning, improvement & results.
• Adhere to company policies & procedure, including discounts, promotions & inventory management.

Skills

Customer service

Communication

Team builder

Sales skills

Education

High school diploma or equivalent

Tools

iPad/tablet

POS system

Calculators

Job description

LensCrafters is seeking a Licensed Optician to deliver the brand value and establish LensCrafters as the premier destination for vision needs within the community. You will provide exceptional customer service and craft high-quality eyewear that exceeds expectations.

You will take measurements, custom-fit glasses, and guide customers through eyewear options, ensuring accuracy and adherence to standards. Strong product knowledge and elegance in service are essential in this role.