Licensed Optician: Precision Eyewear & Customer Care Leader

Talentify; Freehold (NJ); On-site; USD 34,000 - 54,000; Full time

Job summary

LensCrafters, a leading optical retailer, seeks a licensed optician to deliver high-quality eyewear and legendary service. You will measure, fit, and adjust glasses precisely, ensuring customer satisfaction and adherence to standards.

Responsibilities include leveraging technology, assisting with complex prescriptions, and maintaining a welcoming store environment while meeting brand KPIs and safety requirements.

Qualifications

• High School graduate or equivalent.
• State Licensure.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills - ability to use & carry an iPAD/tablet.
• Familiarity with POS, computers & calculators.
• Embrace new technology & change.

Responsibilities

• Welcome all customers, set expectations with customers
• Custom fit glasses & precisely place prescription in lenses
• Acts as a leader in optical acumen
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
• Assists team with complex product needs & prescriptions
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
• Ability to multi-task, prioritize & manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs & competencies
• Take pride in store appearance, help to keep store clean, attractive & organized
• Inform management of safety opportunities; demonstrates safe work practices
• Resourceful, self-motivated with a desire for continual learning, improvement & results
• Adhere to company policies & procedure, including discounts, promotions & inventory management

Skills

Customer service

Communication

Team building

Multi-tasking

Education

High School diploma or equivalent

State Licensure

Optical dispensing experience

Tools

POS system

iPad/tablet

Calculators

Computers

Job description

LensCrafters, a leading optical retailer, seeks a licensed optician to deliver high-quality eyewear and legendary service. You will measure, fit, and adjust glasses precisely, ensuring customer satisfaction and adherence to standards.

Responsibilities include leveraging technology, assisting with complex prescriptions, and maintaining a welcoming store environment while meeting brand KPIs and safety requirements.