Licensed Optician: Precision Eyewear & Service Leader

LensCrafters; Danbury (CT); On-site; USD 42,000 - 60,000; Full time

Job summary

LensCrafters is hiring a Licensed Optician to deliver the brand value proposition and establish LensCrafters as the premier destination for all vision needs in the community. You will provide exceptional customer service and craft high-quality eyewear that exceeds expectations.

The role requires optical dispensing experience and state licensure, with a focus on accurate measurements, product knowledge, and technology use to ensure customer satisfaction in a fast-paced environment.

Qualifications

• High School graduate or equivalent.
• State Licensure.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills – ability to use & carry an iPAD/tablet.
• Familiarity with POS, computers & calculators.
• Embrace new technology & change.

Responsibilities

• Welcome all customers, set expectations with customers.
• Custom fit glasses & precisely place prescription in lenses.
• Acts as a leader in optical acumen.
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs.
• Assists team with complex product needs & prescriptions.
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools.
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven.
• Ability to multi-task, prioritize & manage time with competing priorities.
• Strive to achieve exceptional results on Brand KPIs & competencies.
• Take pride in store appearance, help to keep store clean, attractive & organized.
• Inform management of safety opportunities; demonstrates safe work practices.
• Resourceful, self-motivated with a desire for continual learning, improvement & results.
• Adhere to company policies & procedure, including discounts, promotions & inventory management

Skills

Customer service

Communication

Teamwork

Sales skills

POS familiarity

Math skills

Fashion awareness

iPad/tablet usage

Eyewear knowledge

Education

High School graduate or equivalent

State Licensure

Tools

iPad/tablet

POS system

Calculators

Job description

LensCrafters is hiring a Licensed Optician to deliver the brand value proposition and establish LensCrafters as the premier destination for all vision needs in the community. You will provide exceptional customer service and craft high-quality eyewear that exceeds expectations.

The role requires optical dispensing experience and state licensure, with a focus on accurate measurements, product knowledge, and technology use to ensure customer satisfaction in a fast-paced environment.