Optician: Eyewear Specialist & Patient Experience Pro

AEG Vision; Severna Park (MD); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision is seeking a skilled Optician to provide expert eyewear solutions and exceptional patient care. You will help customers select frames, lenses, and treatments while ensuring accurate measurements and proper dispensing.

You will interpret prescriptions, coordinate with optometrists and surgeons, and guide patients through insurance benefits, warranties, and plan options. This full-time role emphasizes accuracy, service, and patient satisfaction.

Qualifications

• High School or GED qualification.
• ABO/NCLE preferred but not required.
• Minimum of one-year experience working as an Optician strongly preferred.
• Experience with HIPAA requirements preferred.
• PC skills to include MC Office, Windows, and Word Processing.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Excellent customer service skills and pleasant demeanor, experience with sales preferred.
• Manual dexterity and hand-eye coordination.

Responsibilities

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services.
• Receive patient handoff from technicians or doctors and establish a rapport by asking lifestyle questions to identify their visual needs and recommend the most appropriate frames, lenses, lens treatments, and specialty products.
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues to management.
• Assist patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements.
• Educate patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans and replacement options.
• Maintain a thorough understanding of both medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interprets prescriptions written by Optometrist and Ophthalmologist.

Skills

Customer service

Communication

Sales

HIPAA knowledge

Education

High School Diploma or GED

ABO/NCLE preferred

One year optician experience

Tools

Lensometer

Pupilometer

PD sticks

Frame measuring tools

Job description

AEG Vision is seeking a skilled Optician to provide expert eyewear solutions and exceptional patient care. You will help customers select frames, lenses, and treatments while ensuring accurate measurements and proper dispensing.

You will interpret prescriptions, coordinate with optometrists and surgeons, and guide patients through insurance benefits, warranties, and plan options. This full-time role emphasizes accuracy, service, and patient satisfaction.