Optical Technician & Patient Experience Specialist

The Eye Doctors; Ottawa (KS); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

PTO & Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

The Eye Doctors in Ottawa, KS is seeking an Optical Technician/Optician to dispense and fit glasses and contacts based on prescriptions from Optometrists and Ophthalmologists. You will help patients select frames, measure accurately, and ensure a world-class Total Patient Experience.

This full-time position offers comprehensive benefits, ensures HIPAA compliance, and requires strong customer service and eyewear knowledge. Prior ophthalmic experience is preferred but not mandatory.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to read, analyze and interpret insurance forms.
• Ability to read and interpret safety rules and procedures.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support.
• Determine patients’ wants and needs and sell to exceed their expectations.
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions.
• Operate the auto-lensometer and manual lensometer.
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs.
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt.
• Dispense patient orders and repair and adjust patient frames.
• Dispense all glasses and/or contact lens orders in E360.
• Follow all policies and assist with other duties as needed.

Skills

Communication

Insurance forms literacy

HIPAA compliance

Reading documents

Public speaking

Customer service

Background check

Work eligibility proof

Education

High school diploma or GED

ABO/ABOC and NCLE certifications (or within 2 years)

Tools

Excel

Word

PowerPoint

Outlook

Job description

The Eye Doctors in Ottawa, KS is seeking an Optical Technician/Optician to dispense and fit glasses and contacts based on prescriptions from Optometrists and Ophthalmologists. You will help patients select frames, measure accurately, and ensure a world-class Total Patient Experience.

This full-time position offers comprehensive benefits, ensures HIPAA compliance, and requires strong customer service and eyewear knowledge. Prior ophthalmic experience is preferred but not mandatory.