Optical Technician & Front Desk – Patient Experience Pro

The Eye Doctors; Manhattan (KS); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Full Benefits

Vision Insurance

Dental Insurance

Life Insurance

401k + Employer Matching

Paid Time Off

Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

The Eye Doctors in Manhattan, KS seeks an Optical Technician / Front Desk to deliver a world-class Total Patient Experience. You will dispense and fit glasses and contacts, assist patients with frame choices, and support both medical and retail needs in a fast-paced office.

The role requires strong communication, attention to detail, and comfort with insurance forms. Experience in ophthalmic settings is preferred; ABO/ABOC and NCLE are a plus.

Qualifications

• High school diploma or GED required.
• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patients’ wants and needs and sell to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders in E360
• Ensure all job aids and policies are followed
• Maintain frame standards with cleaning and organization of fully stocked and well-presented areas
• Follow all protocols to keep frame inventory accurate
• General office duties and cleaning to be assigned by manager
• Assist with other duties in the office as needed

Skills

Communication

Interpersonal skills

Negotiation

Education

High School Diploma or GED

Medical office experience

Ophthalmic experience preferred

Tools

Microsoft Excel

Word

PowerPoint

Outlook

Job description

The Eye Doctors in Manhattan, KS seeks an Optical Technician / Front Desk to deliver a world-class Total Patient Experience. You will dispense and fit glasses and contacts, assist patients with frame choices, and support both medical and retail needs in a fast-paced office.

The role requires strong communication, attention to detail, and comfort with insurance forms. Experience in ophthalmic settings is preferred; ABO/ABOC and NCLE are a plus.