Optical Technician & Patient-Driven Sales Specialist

EyeCare Partners; Olathe (KS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Full Benefits Package - Medical Vision

Dental and Life Insurance

401k + Employer Matching

Paid Time Off and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners is seeking an Optical Technician/Sales Associate in Olathe, KS. This role dispenses glasses and contacts based on prescriptions, assists patients in selecting frames, and supports the total patient experience by linking patient needs to available goods and services.

The ideal candidate will have strong communication skills, basic tech proficiency, and a willingness to learn ABO/ABOC/NCLE certifications.

Qualifications

• High school diploma or GED required.
• Previous medical office experience preferred; ophthalmic experience preferred.
• Minimum 1 year in a role interacting with customers/patients.
• Current ABO/ABOC and NCLE certifications preferred but not required.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support.
• Determine patients' wants and needs and sell to exceed their expectations.
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions.
• Operate the auto-lensometer and manual lensometer.
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs.
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt.
• Dispense patient orders and repair and adjust patient frames.
• Dispense all glasses and/or contact lens orders in E360.
• Maintain frame standards with cleaning and organization of fully stocked and well-presented areas.

Skills

Communication

Interpersonal skills

Negotiation skills

Reading insurance forms

Reading and interpreting documents

Public speaking

HIPAA compliance

Identity verification

Education

High school diploma or GED

Customer/patient interaction experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking an Optical Technician/Sales Associate in Olathe, KS. This role dispenses glasses and contacts based on prescriptions, assists patients in selecting frames, and supports the total patient experience by linking patient needs to available goods and services.

The ideal candidate will have strong communication skills, basic tech proficiency, and a willingness to learn ABO/ABOC/NCLE certifications.