Optical Technician: Frame Fitting & Patient Care

Clarkson Eyecare, Inc.; Novi (MI); On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

Benefits package

401k match

PTO & holidays

Maternity leave

Competitive pay

Employee discounts

Job summary

Clarkson Eyecare, Inc. is seeking an Optical Technician to dispense and fit glasses and contacts per ophthalmologist prescriptions, while delivering a world-class Total Patient Experience to maximize retail sales and support patients' medical needs.

The role requires operating lensometry equipment, assisting with frame selections, and educating patients on lenses and coatings. Strong customer interaction skills and a background in a medical office are preferred.

Qualifications

• Minimum 1 year in a position interacting with customers/patients.
• Prior experience in a medical/ophthalmic setting is preferred.
• Ability to work in a medical office environment and manage patient flow.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support.
• Determine patient wants and needs and selling to exceed their expectations.
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions.
• Able to operate the auto-lensometer and manual lensometer.
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs.
• Collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt.
• Dispense patient orders and repair and adjust patient frames.
• Dispense all glasses and/or contact lens orders using current process.

Skills

Customer service

Customer interaction

Education

High school diploma

Tools

MS Office

Job description

Clarkson Eyecare, Inc. is seeking an Optical Technician to dispense and fit glasses and contacts per ophthalmologist prescriptions, while delivering a world-class Total Patient Experience to maximize retail sales and support patients' medical needs.

The role requires operating lensometry equipment, assisting with frame selections, and educating patients on lenses and coatings. Strong customer interaction skills and a background in a medical office are preferred.