Optical Technician: Eyewear & Patient Care Expert

eyecarecenter, OD, PA; Monroe (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Eyecare Certification Reimbursement

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners in Monroe, NC seeks an Optical Technician to enhance the Total Patient Experience while supporting medical needs and driving retail sales. You will dispense and fit glasses/contacts based on prescriptions from Optometrists and Ophthalmologists, linking patient needs to available goods and services.

The role requires strong customer interaction, frame selection assistance, and proficiency with lens equipment. Medical office experience preferred; ABO/NCLE certification welcome.

Qualifications

• High school diploma or GED required.
• Minimum 1 year in a position interacting with customers/patients.
• ABO and NCLE certifications preferred but not required.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support.
• Determine patient wants and needs and selling to exceed their expectations.
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions.
• Able to operate the auto-lensometer and manual lensometer.
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs.
• Dispense all glasses and/or contact lens orders using current process.

Skills

Customer service

Optical dispensing

Frame selection

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Job description

EyeCare Partners in Monroe, NC seeks an Optical Technician to enhance the Total Patient Experience while supporting medical needs and driving retail sales. You will dispense and fit glasses/contacts based on prescriptions from Optometrists and Ophthalmologists, linking patient needs to available goods and services.

The role requires strong customer interaction, frame selection assistance, and proficiency with lens equipment. Medical office experience preferred; ABO/NCLE certification welcome.