Optical Technician: Elevate Patient Eyewear Experience

eyecarecenter, OD, PA; Durham (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Eyecare Certification Reimbursement

Job summary

EyeCare Partners in Durham, NC seeks an Optical Technician to deliver a world class Total Patient Experience while maximizing retail sales and supporting patients' medical needs. You will dispense and fit glasses and contacts based on prescriptions from Optometrists and Ophthalmologists, connecting patient needs to available goods and services.

The role requires proficiency with lensometry, measuring and frame selection, and educating patients on lenses and coatings.

Qualifications

• Prior medical office experience preferred; ophthalmic experience strongly preferred.
• Minimum 1 year in a customer/patient-facing role or equivalent.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support.
• Determine patient wants and needs and selling to exceed their expectations.
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions.
• Operate the auto-lensometer and manual lensometer.
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs.
• Collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt.
• Dispense patient orders and repair and adjust patient frames.
• Dispense all glasses and/or contact lens orders using current process.

Skills

Customer service

Communication

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners in Durham, NC seeks an Optical Technician to deliver a world class Total Patient Experience while maximizing retail sales and supporting patients' medical needs. You will dispense and fit glasses and contacts based on prescriptions from Optometrists and Ophthalmologists, connecting patient needs to available goods and services.

The role requires proficiency with lensometry, measuring and frame selection, and educating patients on lenses and coatings.