Optical Team Lead: Elevate Service & Lab Quality

EssilorLuxottica; Braintree (MA); On-site; USD 28,929 - 49,593; Full time

Job summary

EssilorLuxottica's LensCrafters stores seek a Team Lead who delivers exceptional customer service and drives store success by guiding optical and lab operations to outstanding results. You will lead by example, ensuring customers and patients are delighted and that team members perform with integrity and accuracy.

In this role you will coordinate sales, frame selections, and lens fitting, while also coordinating lab duties such as edging, mounting, and maintaining equipment.

Qualifications

• HS diploma or GED required
• Strong optical theory & merchandise knowledge preferred
• Leadership and training experience with customer service focus

Responsibilities

• Retail: Ensure LensCrafters team delivers unsurpassed customer service; proactive, solution-driven execution; assist customers with selections and recommendations; act as alternate store key holder.
• Lab (if applicable): Custom fits glasses and places prescriptions into lenses; train staff on lens and lab processes; ensure finished eyewear meets optical standards and customer requirements; maintain lab tools and safety practices.

Skills

Customer service

Sales

Leadership & training

Communication

Inter-personal skills

Problem solving

Basic math

Cash register & computers

Optical knowledge

Team coordination

Education

HS diploma/GED

Job description

EssilorLuxottica's LensCrafters stores seek a Team Lead who delivers exceptional customer service and drives store success by guiding optical and lab operations to outstanding results. You will lead by example, ensuring customers and patients are delighted and that team members perform with integrity and accuracy.

In this role you will coordinate sales, frame selections, and lens fitting, while also coordinating lab duties such as edging, mounting, and maintaining equipment.