Optical Retail Team Lead

Luxottica; Natick (MA); On-site; USD 28,000 - 47,000; Full time

Job summary

LensCrafters in Natick, MA, part of EssilorLuxottica, seeks a Team Lead to deliver exceptional customer service and manage key optical and lab processes. You will guide sales associates, assist customers with selections, and ensure safety and quality in the lab where applicable.

Prior leadership and strong optical knowledge are required, with state licensure preferred in non-licensed states; this role emphasizes teamwork, problem solving, and sales excellence in a fast-paced retail setting.

Qualifications

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Responsibilities

• Deliver exceptional customer service and ensure customers/patients are delighted.
• Assist customers with selections and provide recommendations to drive sales.
• Serve as a responsible alternate store key holder.
• In lab, if applicable, custom fit glasses and ensure lenses are correctly inserted.
• Strengthen colleagues' knowledge, skills, and certification for lens and lab processes.
• Ensure finished eyewear meets optical standards and customer requirements.
• Maintain safe working environment and oversee lab tools and systems.

Job description

LensCrafters in Natick, MA, part of EssilorLuxottica, seeks a Team Lead to deliver exceptional customer service and manage key optical and lab processes. You will guide sales associates, assist customers with selections, and ensure safety and quality in the lab where applicable.

Prior leadership and strong optical knowledge are required, with state licensure preferred in non-licensed states; this role emphasizes teamwork, problem solving, and sales excellence in a fast-paced retail setting.