Optical Team Lead: Elevate Customer Experience

Luxottica; Joplin (MO); On-site; USD 32,000 - 46,000; Full time

Job summary

LensCrafters in the United States is seeking a Team Lead to deliver exceptional customer service and manage key optical and lab processes in-store.

You will help customers with selections, supervise sales associates, and act as an alternate store key holder, with responsibilities spanning retail and lab duties.

Candidates should have HS diploma, strong optical/retail experience, solid math, leadership skills, and experience edging/mounting equipment to maintain high optical standards.

Qualifications

• HS diploma/GED required.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong inter-personal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership & training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Assists customers with selections, provides recommendations, assists sales associates.
• Serves as a responsible alternate store key holder.
• Custom fits glasses & precisely place prescription in lenses.
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.
• Ensures finished eyewear meets optical standards & customer requirements.
• Creates a safe working environment for all, demonstrates safe work practices.
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.

Skills

Strong optical & retail experience

Strong basic math skills

Sales skills

Leadership & training experience

Problem solving ability

Familiarity with cash register,Comput

Inter-personal skills

Education

HS diploma/GED

State licensure (if applicable)

ABO Certification

Tools

Edging & mounting experience

Optical machinery/instruments experience

AccuFit Digital Measurement System certification

Job description

LensCrafters in the United States is seeking a Team Lead to deliver exceptional customer service and manage key optical and lab processes in-store.

You will help customers with selections, supervise sales associates, and act as an alternate store key holder, with responsibilities spanning retail and lab duties.

Candidates should have HS diploma, strong optical/retail experience, solid math, leadership skills, and experience edging/mounting equipment to maintain high optical standards.