Optical Team Lead: Customer Experience & Lab Ops

LensCrafters; Madison (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

LensCrafters in Madison, WI is seeking a Team Lead to deliver exceptional customer service and help drive store success by overseeing key optical and lab processes. You will act as a responsible alternate store key holder and coach new and existing sales associates.

The role requires HS diploma, strong optical and retail experience, solid communication and leadership skills, and knowledge of eyewear fitting and optics.

Qualifications

• HS diploma or GED required.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales experience.
• Problem-solving ability.
• Familiarity with cash register, computers and calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Proactive and solution-driven with accurate execution and product knowledge.
• Assist customers with selections, provide recommendations, assist sales associates.
• Serve as a responsible alternate store key holder.
• Custom fits glasses and precisely place prescription in lenses (if applicable).
• Strengthen colleagues' knowledge, skill, and certification for lens and lab processes.
• Ensure finished eyewear meets optical standards and customer requirements.
• Create a safe working environment and demonstrate safe work practices.
• Maintain basic operation, cleaning and ongoing maintenance of lab tools and systems.

Skills

Customer service

Communication

Interpersonal skills

Sales skills

Math skills

Leadership

Training experience

Cash register familiarity

Computers & calculators

Problem solving

Education

HS diploma/GED

Tools

Edging & mounting experience

Optical machinery experience

Basic optics tools

Job description

LensCrafters in Madison, WI is seeking a Team Lead to deliver exceptional customer service and help drive store success by overseeing key optical and lab processes. You will act as a responsible alternate store key holder and coach new and existing sales associates.

The role requires HS diploma, strong optical and retail experience, solid communication and leadership skills, and knowledge of eyewear fitting and optics.