Optical Team Lead - Customer Experience & Lab Ops

Luxottica; Georgia; On-site; USD 33,834 - 48,188; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off/vacation

Employee discounts

Job summary

Luxottica is seeking a Team Lead in Georgia to deliver exceptional customer service and manage optical processes. The candidate should have strong optical and retail experience, excellent customer service skills, and leadership abilities. Responsibilities include supporting sales associates, ensuring customer satisfaction, and maintaining lab processes. The role offers comprehensive benefits, including health care and retirement savings, with a competitive pay range.

Qualifications

• Strong optical & retail experience required.
• Leadership & training experience is essential.
• Basic optics knowledge & optical measurement experience needed.

Responsibilities

• Ensure team provides unsurpassed Customer Service.
• Assist customers with selections and recommendations.
• Custom fit glasses and ensure finished eyewear meets optical standards.

Skills

Optical & retail experience

Customer service skills

Problem-solving ability

Strong inter-personal skills

Basic math skills

Sales skills

Education

HS diploma/GED

Tools

Optical machinery/instruments

Job description

Luxottica is seeking a Team Lead in Georgia to deliver exceptional customer service and manage optical processes. The candidate should have strong optical and retail experience, excellent customer service skills, and leadership abilities. Responsibilities include supporting sales associates, ensuring customer satisfaction, and maintaining lab processes. The role offers comprehensive benefits, including health care and retirement savings, with a competitive pay range.