Optical Team Lead: Customer Experience & Lab Ops

Luxottica; Broomfield (CO); On-site; USD 26,174 - 44,083; Full time

Job summary

EssilorLuxottica seeks a Team Lead to drive exceptional customer service in our Colorado store, guiding optical and lab processes as needed. You will assist customers in choosing frames and lenses that fit their needs and budget, while mentoring staff in optical theory and product knowledge.

You will be a strong leader with 1+ year of supervisory or training experience, ensuring accuracy in all transactions and maintaining store standards under the Luxottica umbrella.

Qualifications

• HS diploma/GED required.
• 1+ year experience in optical retail.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash registers, computers and calculators.
• Leadership and training experience.
• Edging & mounting experience.
• Basic optics knowledge and optical measurement experience.

Responsibilities

• Conveys a commitment to unsurpassed customer service to all customers and patients.
• Assists customers in selecting frames & lenses best suited for them; suggests improvements and solutions.
• Anticipates problems and develops long-term solutions beyond symptoms.
• Demonstrates superior product knowledge and accuracy in work.
• Strives to achieve exceptional results with every customer and patient.
• Serves as a responsible alternate store key holder.
• Brings associate opportunities to the attention of management in a timely manner.
• In the lab, custom fits glasses and places prescriptions precisely in lenses.
• Edging and mounting as needed; ensures eyewear meets standards.
• Files store and lab paperwork thoroughly and trains others accordingly.

Skills

Customer service

Sales ability

Interpersonal skills

Problem solving

Leadership

Training experience

Math skills

Optical knowledge

Merchandise knowledge

Attention to detail

Education

HS diploma/GED

Tools

Cash register

Computers

Calculators

Edging equipment

Optical measurement instruments

Job description

EssilorLuxottica seeks a Team Lead to drive exceptional customer service in our Colorado store, guiding optical and lab processes as needed. You will assist customers in choosing frames and lenses that fit their needs and budget, while mentoring staff in optical theory and product knowledge.

You will be a strong leader with 1+ year of supervisory or training experience, ensuring accuracy in all transactions and maintaining store standards under the Luxottica umbrella.