Optical Supervisor - Ophthalmic Practice

tertiary education commission; Portsmouth (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Job summary

EyeCare Partners in Portsmouth, VA is seeking an Optical Supervisor to oversee day-to-day operations of the optical and contact lens department, ensuring policy execution, financial oversight, insurance administration, and staff management.

Responsibilities include supervising staff, training, conducting evaluations, improving processes, verifying insurance, and coordinating patient care while supporting doctors in the optical clinic.

Qualifications

• High School Diploma or GED required; some college preferred.
• Optical and contact lens experience required.
• Prefer two years of Supervisory experience.
• Computer skills and good oral communication required.
• Strong leadership background.

Responsibilities

• Oversee day-to-day operations of the optical department and assist doctors as needed.
• Provide leadership, guidance, and expertise to all staff members.
• Conduct quarterly discussions with each employee to document evaluations.
• Holders staff accountable for performance expectations.
• Participates in hiring, termination and staff assignments and trains new employees.
• Communicates organization activities to staff and establishes a high-performing team.
• Implements operational systems including Employee Manual, Scheduling, and Telephone System.
• Coordinate patient/insurance collections and insurance submissions.

Skills

Customer service

Leadership

Communication

Staff training

Insurance administration

Education

High School Diploma or GED

Tools

Office software

Job description

Title: Optical Supervisor

Office: Tidewater Eye Centers

Location: Portsmouth, VA

Job Summary

An Optical Supervisor is responsible for overseeing the day-to-day operational functions for their assigned optical and contact lens department, ensuring that office policies, procedures, and plans are executed in a smooth and expeditious manner; performing financial oversight, office and, insurance administration, and personnel management duties.

Essential Responsibilities

• Performs necessary tasks for good patient care and assisting the Doctor(s) in the operation of the optical department.
• Provides leadership, guidance, and expertise to all staff members.
• Conducts quarterly discussions with each employee to document on the Annual Evaluation.
• Holds staff accountable for performance expectations.
• Provides input on hiring, termination and job assignments of staff.Orientates new employees to the office and insures they receive on-the-job training in their assigned position.
• Effectively communicates organization activities to the entire staff.
• Establishes a high-performance team that is efficient, knowledgeable, service-oriented, sharing responsibility for attaining the goals of the practice.
• Implements all operational systems including: Employee Manual, Scheduling and Telephone System.
• Processes and coordinates patient/insurance collections.
• Procedure titled, "processing daily and weekly reports", to ensure all reports are ran, reviewed and action taken when necessary.
• Ensures insurance verification process is completed.
• Maximizes electronic claim submissions to insurance companies.
• Prepares for secondary insurance submissions.
• Organizes, provides agenda and holds monthly staff meetings.
• Attends company training events to include quarterly Supervisory Training.
• Performs other duties as required.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Education and/or Experience

• High School Diploma or General Education Degree (GED) required; some college preferred
• Optical and contact lens experience required
• Prefer two years of Supervisory experience
• Computer skills and good oral communication required
• Strong leadership background

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We offer health/dental/vision insurance, employer-paid life insurance, Paid Time Off (PTO), employer-matched 401k, monthly incentive programs, generous employee purchase program, family purchase events, certification reimbursements, a leadership team that knows everyone by name and loves to promote from within, and a whole lot more!