Office manager/ Licensed optician

Coastal Vision (optometrists); Virginia (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Coastal Vision (optometrists) is seeking a full-time Office Manager/Licensed Optician based in Harbour View/Suffolk, Virginia. This position involves managing daily office operations, overseeing administrative tasks, and ensuring efficient functioning of the office and optical department. Key responsibilities include providing exceptional customer service, supervising staff, and assisting with optical sales. A valid optician license is required, alongside previous management experience. The ideal candidate will possess strong communication and problem-solving skills, along with familiarity with optical product fittings.

Qualifications

• Strong communication and customer service skills to effectively interact with patients, staff, and external vendors.
• Office administration skills to manage schedules and overall office operations.
• Proficiency in operating and maintaining office equipment preferred.
• Knowledge of optical product fittings and prescriptions required.
• Strong organizational and problem-solving skills.
• Previous experience in a leadership or managerial role is required.
• Familiarity with health insurance claims and billing processes is a plus.

Responsibilities

• Manage daily office operations and oversee administrative processes.
• Provide exceptional customer service and supervise office staff.
• Ensure proper use of office equipment and maintain compliance with policies.
• Assist with optical sales and fittings and collaborate with clinical teams.

Skills

Communication skills

Customer service skills

Office administration

Organizational skills

Problem-solving skills

Education

Valid optician license

Optician Apprentice program (if applicable)

Tools

Office equipment

Job description

Company Description

Coastal Vision is an optometric practice with multiple locations, currently operating four offices. We specialize in comprehensive eye care, including the prescription of glasses and contact lenses, as well as the diagnosis and treatment of medical eye conditions. Our optical departments offer high‑quality branded eyewear, advanced prescription lenses, and cutting‑edge treatments for optimal vision. Focused on solution‑driven service, we are committed to understanding and meeting the unique needs of every patient we serve.

Role Description

This is a full‑time, on‑site Office Manager/Licensed Optician role based in the Harbour View/Suffolk, Virginia. The role involves managing daily office operations, overseeing administrative processes, and ensuring the efficient functioning of both the office and optical department. Specific responsibilities include providing exceptional customer service, supervising office staff, ensuring proper use of office equipment, maintaining compliance with policies, and assisting with optical sales and fittings. Collaboration with the clinical team and support staff to provide outstanding patient care is a key aspect of this position.

Qualifications

• Strong communication and customer service skills to effectively interact with patients, staff, and external vendors.
• Office administration and administrative assistance skills to manage schedules, records, and overall office operations with attention to detail.
• Proficiency in operating and maintaining office equipment commonly used in optometric practices preferred.
• Knowledge of optical product fittings, prescriptions, and adjustments. A valid optician license is required. Will consider applicants currently enrolled in the Optician Apprentice program.
• Strong organizational and problem‑solving skills to address patient and staff needs efficiently.
• Previous experience in a leadership or managerial role is highly required.
• Familiarity with health insurance claims and billing processes is a plus.