Optical Technician / Optician

Clarkson Eyecare; Virginia Beach (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading optical care provider in Virginia Beach is seeking an Optical Technician to enhance patient experience while maximizing sales. This role involves assisting patients in selecting frames, dispensing glasses and contact lenses, and performing precise measurements. Ideal candidates will have customer service experience, preferably in a medical setting, and a high school diploma or GED. Proficiency in Microsoft applications and strong interpersonal skills are desired. Join a dedicated team supporting patient needs in a dynamic healthcare environment.

Qualifications

• 1+ years of customer service experience, preferably in a medical office.
• Must be able to provide proof of identity and right to work in the U.S.
• Favorable background check results required.

Responsibilities

• Deliver the Total Patient Experience to build strong patient relationships.
• Identify and meet patient needs through effective sales techniques.
• Assist patients in selecting frames and lenses.

Skills

Customer interaction

Optical dispensing

Measurement collection

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Overview

SUMMARY An Optical Technician will achieve a world class Total Patient Experience that maximizes retail sales while also supporting the patients' medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient's needs to the goods and services offered.

Location

Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities.

Essential Duties and Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patient wants and needs and selling to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Able to operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders using current process

Qualifications

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Education and/or Experience

• High school diploma or GED required.

Licenses and Credentials

• ABO and NCLE certifications preferred but not required.

Systems and Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Physical Requirements

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

If you need assistance with this application, please contact [phone]. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.