Optical Supervisor

Visionworks of America; Brookline (MA); On-site; USD 52,000 - 66,000; Full time

Job summary

Visionworks of America in Brookline, MA is seeking an Optical Supervisor to oversee daily operations of the optical center on-site. This full-time role includes supervising staff, coordinating scheduling, and supporting team development to ensure high-quality patient and customer service.

You will manage inventory, merchandising, and eyewear quality control while upholding company policies and safety standards.

Qualifications

• High school diploma or equivalent required; optical training or certification a plus.
• Experience in optical or eye care settings with lenses, frames, and eyewear products is preferred.
• Supervisory or team lead experience in retail, healthcare, or customer service environments.

Responsibilities

• Oversee daily optical center operations on-site.
• Supervise optical staff and coordinate scheduling.
• Support team development and training initiatives.

Skills

Supervisory experience

Customer service

Scheduling management

Communication skills

Tech-savvy

Attention to detail

Problem solving

Team collaboration

Education

High school diploma

Optical training / certification

Tools

POS systems

Electronic records

Job description

Company Description

Visionworks of America is a national eye care provider that combines healthcare and retail to deliver comprehensive vision services and high-quality eyewear products. The company partners with a broad network of optometrists, clinical specialists, and retail professionals to provide a seamless patient and customer experience. Visionworks is committed to helping individuals see the world they love through simple, reliable, and compassionate care. The culture emphasizes collaboration, continuous improvement, and growth in a fast-paced, results-driven, and inclusive environment. Visionworks is an equal opportunity employer and welcomes applicants from all backgrounds, including historically underrepresented groups, veterans, and individuals with disabilities.

Role Description

The Optical Supervisor is a full-time, on-site role located in Brookline, MA, responsible for overseeing daily operations within the optical center. This role includes supervising optical staff, coordinating scheduling, and supporting team development to ensure consistent, high-quality patient and customer service. The Optical Supervisor helps manage inventory, merchandising, and eyewear quality control, while maintaining adherence to company policies, clinical standards, and safety practices. Day-to-day responsibilities include assisting patients with eyewear selection, troubleshooting optical issues, and collaborating with optometrists and other team members to deliver a streamlined and positive care experience. The role also involves monitoring key performance indicators, implementing process improvements, and fostering an inclusive, engaged work environment aligned with Visionworks' values.

Qualifications

• Experience in optical or eye care settings, including knowledge of lenses, frames, and optical products.
• Supervisory or team lead experience in retail, healthcare, or customer service environments.
• Strong customer service and communication skills, with the ability to support diverse patients and team members.
• Ability to manage scheduling, prioritize tasks, and maintain efficient store and optical operations.
• Comfort with basic technology, point-of-sale systems, and electronic record-keeping.
• Attention to detail in product fit, quality, and compliance with clinical and safety standards.
• Demonstrated problem-solving skills and willingness to drive continuous improvement in processes and service.
• High school diploma or equivalent required; additional optical training, certification, or management experience is a plus.