Optical Center Supervisor: Lead Ops & Patient Care

Visionworks of America; Brookline (MA); On-site; USD 52,000 - 66,000; Full time

Job summary

Visionworks of America in Brookline, MA is seeking an Optical Supervisor to oversee daily operations of the optical center on-site. This full-time role includes supervising staff, coordinating scheduling, and supporting team development to ensure high-quality patient and customer service.

You will manage inventory, merchandising, and eyewear quality control while upholding company policies and safety standards.

Qualifications

• High school diploma or equivalent required; optical training or certification a plus.
• Experience in optical or eye care settings with lenses, frames, and eyewear products is preferred.
• Supervisory or team lead experience in retail, healthcare, or customer service environments.

Responsibilities

• Oversee daily optical center operations on-site.
• Supervise optical staff and coordinate scheduling.
• Support team development and training initiatives.

Skills

Supervisory experience

Customer service

Scheduling management

Communication skills

Tech-savvy

Attention to detail

Problem solving

Team collaboration

Education

High school diploma

Optical training / certification

Tools

POS systems

Electronic records

Job description

Visionworks of America in Brookline, MA is seeking an Optical Supervisor to oversee daily operations of the optical center on-site. This full-time role includes supervising staff, coordinating scheduling, and supporting team development to ensure high-quality patient and customer service.

You will manage inventory, merchandising, and eyewear quality control while upholding company policies and safety standards.