Optical Store Supervisor & Customer Experience Leader

Visionworks of America; Carmel (IN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks of America is seeking an Optical Supervisor/Assistant Manager in Carmel, IN to lead store operations and coach a team to deliver an outstanding patient and customer journey. This role reports to the General Manager and helps drive sales while maintaining exceptional service standards.

The ideal candidate has supervisory experience, strong leadership and a customer-focused mindset, with a commitment to representing Visionworks values in daily store activities.

Qualifications

• HS Diploma, GED or equivalent experience required.
• 1-5 years of supervisory experience required.

Responsibilities

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets.
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor.
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer’s needs are met.
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
• Execute all broad operational activities to meet the store's financial and customer experience goals.

Skills

Supervisory experience

Customer service

Leadership

Education

HS Diploma or GED

Job description

Visionworks of America is seeking an Optical Supervisor/Assistant Manager in Carmel, IN to lead store operations and coach a team to deliver an outstanding patient and customer journey. This role reports to the General Manager and helps drive sales while maintaining exceptional service standards.

The ideal candidate has supervisory experience, strong leadership and a customer-focused mindset, with a commitment to representing Visionworks values in daily store activities.