Optical Supervisor & Customer Experience Lead

Visionworks; Town of Carmel (NY); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Job summary

Visionworks is seeking an Optical Supervisor/Assistant Manager to lead our Carmel, NY store, model the Visionworks way, and supervise the team in the absence of the General Manager while guiding the customer journey.

This full-time role offers $16.28–$21.58 per hour. Requirements include a HS Diploma or GED and 1–5 years of supervisory experience. The position emphasizes coaching, sales targets, and exceptional patient service.

Qualifications

• HS Diploma, GED or equivalent experience required.
• 1–5 years of supervisory experience required.

Responsibilities

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets.
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor.
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer’s needs are met.
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership with General Manager.
• Execute all broad operational activities to meet the store's financial and customer experience goals.

Education

HS Diploma or GED

Job description

Visionworks is seeking an Optical Supervisor/Assistant Manager to lead our Carmel, NY store, model the Visionworks way, and supervise the team in the absence of the General Manager while guiding the customer journey.

This full-time role offers $16.28–$21.58 per hour. Requirements include a HS Diploma or GED and 1–5 years of supervisory experience. The position emphasizes coaching, sales targets, and exceptional patient service.