Licensed Store Manager

EssilorLuxottica; Palo Alto (CA); On-site; USD 100,920,000 - 174,676,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Bonus/commission plan

Job summary

EssilorLuxottica’s For Eyes store in Palo Alto seeks a Store Manager who drives the customer experience, leads a team of optics specialists, and partners with the Doctor of Optometry to ensure seamless retail and clinical collaboration.

You will recruit, coach, and develop associates, manage payroll and inventories, and analyze store performance to meet profitability targets. This role offers a clear growth path within a global leader.

Qualifications

• High School graduate or equivalent.
• State licensure is required.
• 3+ years as an optical associate or non-optical retail management.
• ABO Certification preferred.
• College degree or equivalent preferred.

Responsibilities

• Conveys a commitment to great customer service by ensuring the For Eyes team performs the Simple Sales Process.
• Provides effective on-the-job training and guidance to team members using company-provided programs.
• Delivers clear, motivating feedback to all retail associates.
• Confronts underperformers and initiates appropriate disciplinary action when necessary.
• Drive profitable personal sales and foster a retail selling culture.
• Analyzes store financial data and recommends actions to improve profitability.

Skills

Sales skills

Problem solving

Organization skills

Leadership

Negotiation

Customer service

Education

High School diploma or equivalent

State licensure

College degree preferred

ABO Certification

Tools

POS System

Computers

Calculators

Job description

Requisition ID:945122 Store #:00M267 FE Palo Alto Position:Full-Time Total Rewards:Benefits/Incentive Information

At For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified associates are passionate about customer satisfaction. We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear.

When you join For Eyes, you are starting a career with endless possibilities for growth. We strive for continuous improvement and ways to collaborate to raise the potential of our company. Our commitment is to support and develop our people who have the desire, ambition, and potential to grow.

For Eyes is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Store Manager is a leader within the For Eyes organization. The Store Manager delivers key performance indicators and ensures flawless execution of the customer experience, recruits and hires brand right associates with a passion for optics, coaches and develops associates and management alike to prepare bench strength for the region/company, and lastly seamlessly links the doctor and retail functions together.

MAJOR DUTIES AND RESPONSIBILITIES

• Conveys a commitment to providing great Customer Service through ensuring the For Eyes team perform the Simple Sales Process.
• Provides effective on-the-job training and guidance to team members making use of Company provided programs.
• Delivers clear, motivating, and constructive feedback in a timely manner to all retail associates.
• Confronts problem performers directly and without delay; initiates appropriate disciplinary action when necessary and follows up to monitor progress.
• Conducts Meaningful Conversations during required times to elevate associate satisfaction, performance, and results.
• Drive profitable personal sales, modeling the way and fostering a retail selling culture.
• Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
• Strives Exceed on all targets set.
• Delivers the key performance indicators by inspiring their team to provide the customer experience that exceeds expectations through NPS and Google Ratings.
• Executes and on-boards staffing to guidelines.
• Performs administrative duties to include payroll, inventory management, technical application and understanding.
• Completes and files in a timely manner all necessary store and customer paperwork being thorough and exact in detail.
• Leads Doctor of Optometry partnership and co-planning.
• Adheres to company policies and procedures regarding loss prevention.
• Prepares and executes physical inventory per company guidelines.
• Executes guidelines LC Inventory Management System and Order tracker as a part of global POS.

BASIC QUALIFICATIONS

• High School graduate or equivalent
• State licensure
• 3+ years as an optical associate or non-optical retail management
• Comprehensive knowledge from operations, processes and business implications
• Strong influencing and negotiating skills
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Problem solving ability
• Familiarity with POS System, computers and calculators
• Organization skills

PREFERRED QUALIFICATIONS

• College degree or equivalent
• ABO Certification
• Previous experience in customer service and retail

Pay Range: 35.22-60.96

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.