Optical Store Manager: Lead Growth & Customer Experience

For Eyes; Orland Park (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

For Eyes in Orland Park, IL is seeking a Store Manager to lead daily operations, deliver a superior customer experience, and drive profitability while coordinating doctor-retail partnerships. You will oversee staffing, training, inventory, and store standards to ensure exceptional service and growth.

You will recruit and coach associates, manage payroll and performance, and maintain safety protocols, while partnering with Optometry to align clinical and retail goals within a fast-paced

Qualifications

• 3+ years as an optical associate or non-optical retail management.
• Experience delivering strong customer service.
• Familiarity with POS systems and basic store operations.

Responsibilities

• Delivers key performance indicators and ensures exceptional customer experience.
• Recruits and hires brand-right associates with a passion for optics.
• Coaches and develops associates and management to build bench strength for the region/company.

Skills

Retail management

Customer service

POS familiarity

Communication skills

Education

College degree or equivalent

ABO Certification (where applicable)

Tools

POS system

Calculators

Job description

For Eyes in Orland Park, IL is seeking a Store Manager to lead daily operations, deliver a superior customer experience, and drive profitability while coordinating doctor-retail partnerships. You will oversee staffing, training, inventory, and store standards to ensure exceptional service and growth.

You will recruit and coach associates, manage payroll and performance, and maintain safety protocols, while partnering with Optometry to align clinical and retail goals within a fast-paced