Optical Store Manager: Lead Growth & Customer Experience

For Eyes; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

For Eyes in Miami, FL is seeking a Store Manager to lead day-to-day operations, deliver exceptional customer service, and coordinate the partnership between optometry and retail teams at Store # 00M231 FE West Flagler Street. You will coach associates, manage payroll and inventory, analyze store performance, and ensure profitable sales while upholding company policies and loss prevention.

This full-time role offers growth opportunities within EssilorLuxottica's global network and a commitment to

Qualifications

• High School graduate or equivalent
• State licensure
• 3+ years as an optical associate or non-optical retail management
• Comprehensive knowledge from operations, processes and business implications
• Strong influencing and negotiating skills
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Problem solving ability
• Familiarity with POS System, computers and calculators
• Organization skills

Responsibilities

• Conveys a commitment to providing great Customer Service through ensuring the For Eyes team perform the Simple Sales Process.
• Provides effective on-the-job training and guidance to team members making use of Company provided programs.
• Delivers clear, motivating, and constructive feedback in a timely manner to all retail associates.
• Confronts problem performers directly and without delay; initiates appropriate disciplinary action when necessary and follows up to monitor progress.
• Conducts Meaningful Conversations during required times to elevate associate satisfaction, performance, and results.
• Drive profitable personal sales, modeling the way and fostering a retail selling culture.
• Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
• Strives Exceed on all targets set.
• Delivers the key performance indicators by inspiring their team to provide the customer experience that exceeds expectations through NPS and Google Ratings.
• Executes and on-boards staffing to guidelines.
• Performs administrative duties to include payroll, inventory management, technical application and understanding.
• Completes and files in a timely manner all necessary store and customer paperwork being thorough and exact in detail.
• Leads Doctor of Optometry partnership and co-planning.
• Adheres to company policies and procedures regarding loss prevention.
• Prepares and executes physical inventory per company guidelines.
• Executes guidelines LC Inventory Management System and Order tracker as a part of global POS.

Skills

Strong influencing and negotiating

Sales skills

Problem solving ability

Familiarity with POS System

Organization skills

Basic math skills

Communication skills

Education

College degree or equivalent

ABO Certification

State licensure

Tools

POS System

Computers

Job description

For Eyes in Miami, FL is seeking a Store Manager to lead day-to-day operations, deliver exceptional customer service, and coordinate the partnership between optometry and retail teams at Store # 00M231 FE West Flagler Street. You will coach associates, manage payroll and inventory, analyze store performance, and ensure profitable sales while upholding company policies and loss prevention.

This full-time role offers growth opportunities within EssilorLuxottica's global network and a commitment to