Optical Store GM: Lead Team, Drive Sales & Service

America's Best; Granger (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k with company match

Flex Spending Account

Generous Paid Time Off & Holidays

Parental leave

Employee eyewear discount

Short- and Long-Term Disability

Life Insurance

College scholarship program

Job summary

America’s Best in Granger, IN is seeking a General Manager to lead a busy eyewear store, drive sales and profitability, and deliver exceptional patient experiences. You’ll oversee daily operations, staff development, merchandising, and compliance, partnering with the Doctor to ensure high-quality care.

We value coaching, teamwork, and outstanding customer service. The role offers competitive pay, bonus opportunities, and a comprehensive benefits package as part of National Vision.

Qualifications

• 5+ years of retail experience; supervisory experience preferred.
• Knowledge of the optical industry is preferred.
• Bachelor’s degree or equivalent experience preferred.
• Proven ability to lead, coach, and build strong associate relationships.
• Strong communication, organization, and problem-solving skills
• Passion for providing exceptional customer service and driving sales.
• Solid understanding of store operations and business performance.

Responsibilities

• Oversee all daily store operations, including staffing, inventory management, bookkeeping, planning, and enforcing company policies.
• Lead, train, and develop associates through consistent coaching, feedback, and growth opportunities.
• Monitor store performance and guide associates to deliver outstanding customer and patient experiences from start to finish.
• Partner with the Doctor to ensure every patient receives the highest level of care.
• Conduct store audits and uphold quality, merchandising, and service standards.
• Maintain open communication with the District Manager and provide accurate reporting.
• Ensure the store and facility meet all corporate and safety standards.

Skills

Retail leadership

Customer service

Communication

Business acumen

Team development

Education

Bachelor's degree or equivalent experience

Job description

America’s Best in Granger, IN is seeking a General Manager to lead a busy eyewear store, drive sales and profitability, and deliver exceptional patient experiences. You’ll oversee daily operations, staff development, merchandising, and compliance, partnering with the Doctor to ensure high-quality care.

We value coaching, teamwork, and outstanding customer service. The role offers competitive pay, bonus opportunities, and a comprehensive benefits package as part of National Vision.