Optical Retail General Manager — Lead Growth, Service & People

National Vision, Inc.; Broomall (PA); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

401k retirement savings with company?

Health insurance

Paid Time Off & Holidays

Parental leave

Employee eyewear discount

Short- and Long-Term Disability

Life Insurance

College scholarship program

Résumé du poste

America’s Best, part of National Vision, is seeking a General Manager to lead store operations, drive sales, and deliver an outstanding patient and associate experience. You’ll coach a team, manage budgets, and partner with the Doctor to ensure top-tier eye care.

The role emphasizes staff development, merchandising, and adherence to safety and brand standards while delivering exceptional customer service and store profitability.

Qualifications

• 5+ years of retail experience.
• Knowledge of the optical industry is preferred.
• Proven ability to lead, coach, and build strong associate relationships.
• Strong communication, organization, and problem-solving skills.
• Passion for providing exceptional customer service and driving sales.
• Solid understanding of store operations and business performance.

Responsabilités

• Oversee all daily store operations, including staffing, inventory management, bookkeeping, planning, and enforcing company policies.
• Lead, train, and develop associates through coaching and growth opportunities.
• Monitor store performance and guide associates to deliver outstanding customer and patient experiences.
• Partner with the Doctor to ensure every patient receives the highest level of care.
• Conduct store audits and uphold quality, merchandising, and service standards.
• Maintain open communication with the District Manager and provide accurate reporting.
• Ensure the store and facility meet corporate and safety standards.
• Execute marketing, merchandising, and promotional initiatives according to brand standards.
• Manage budgets, supplies, and inventory to meet financial goals.
• Recruit, hire, and retain top talent, creating schedules based on business needs.
• Lead by example—coaching your team toward sales and service excellence.
• Provide clear, timely feedback and performance evaluations, while addressing issues proactively.
• Ensure compliance with company policies and maintain accurate associate files and records.

Connaissances

Retail leadership

Customer service

Communication

Sales management

Problem solving

Formation

Bachelor’s degree or equivalent

Description du poste

America’s Best, part of National Vision, is seeking a General Manager to lead store operations, drive sales, and deliver an outstanding patient and associate experience. You’ll coach a team, manage budgets, and partner with the Doctor to ensure top-tier eye care.

The role emphasizes staff development, merchandising, and adherence to safety and brand standards while delivering exceptional customer service and store profitability.