Optical Store GM: Lead Team, Drive Sales & Patient Care

Shopko Optical; Sturgeon Bay (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401K with Match

Vacation Pay/Personal Day

Sick Pay

Employee Assistance Program

On the Job Training & Certification

Job summary

Shopko Optical in Wisconsin seeks an experienced store leader to supervise optical operations, dispense eyewear, and partner with the Optometrist to drive patient care, customer service and financial results. You will hire, train and manage teammates, set strategic goals, oversee payroll and scheduling, and ensure compliance with company policies while delivering outstanding service.

This role requires strong leadership, a focus on sales and margins, and the ability to adapt to a fast-paced

Qualifications

• ABO/Shopko OCE Certification required within 12 months of hire/promotion.
• High School Graduate or equivalent.
• 3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting).

Responsibilities

• Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results.
• Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives.
• Act with urgency to complete tasks and respond to patients and customers.
• Drive optical initiatives through team by planning and scheduling appropriately.
• Identify opportunities to grow business.
• Develop business plans and follow up on actions to drive profitable sales.
• Hire, develop and train teammates.
• Manage teammate performance.
• Identify key-carriers and schedule appropriately to ensure all key-carrier responsibilities are being completed including opening/closing the store, cash office and alarm call response.
• Partner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care results.
• Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations.
• Communicate effectively with team to ensure knowledge of company initiatives, processes and key teammate information.
• Provide and continuously model excellent customer service in all customer interactions.
• Provide appropriate direction and feedback to the team related to customer service.
• Dispense eyewear according to professional standards.
• Perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls.

Skills

Leadership

Customer service

Merchandising

Communication

People management

Education

ABO/Shopko OCE Certification

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Shopko Optical in Wisconsin seeks an experienced store leader to supervise optical operations, dispense eyewear, and partner with the Optometrist to drive patient care, customer service and financial results. You will hire, train and manage teammates, set strategic goals, oversee payroll and scheduling, and ensure compliance with company policies while delivering outstanding service.

This role requires strong leadership, a focus on sales and margins, and the ability to adapt to a fast-paced