Optical Store General Manager: Leadership & Growth

Shopko Optical; Town of Sun Prairie (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages and incentives

401K with match

Vacation/Paid time off

Volunteer Time Off

Sick pay for hourly teammates

Health & wellbeing benefits

Employee assistance program

On the job training & certification

Teammate recognition program

Job summary

Shopko Optical Sun Prairie is seeking an organized leader to assist the General Manager in daily operations, including dispensing eyewear, patient care, and staff development. You will help hire, train, and coach the team, and lead operations in the General Manager’s absence to ensure excellent customer service and sales performance.

The role emphasizes team leadership, adherence to policies, and delivering financial results while maintaining high standards of patient care.

Qualifications

• ABO/Shopko OCE Certification required.
• High School Graduate or equivalent.
• Optician experience desired.
• Supervisory experience with strong customer service focus (preferably in an optical store or retail setting).
• Able to analyze and solve issues of varied scope: able to act decisively to implement solutions.
• Solid organizational and planning skills.
• Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.
• Able to set impactful goals and motivate team to deliver results.
• Able to multi-task and remain flexible in an ever-changing environment.
• Demonstrate commitment to provide great customer service.
• Solid computer knowledge to include Microsoft Office Suite of programs.

Responsibilities

• Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results.
• Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives.
• Act with urgency to complete tasks and respond to patients and customers.
• Drive optical initiatives through team by planning and scheduling appropriately.
• Identify opportunities to grow business.
• Develop business plans and follow up on actions to drive profitable sales.
• Assist with hiring, developing, training and managing teammate performance.
• Assist with store scheduling and HR compliance.

Skills

Optician experience

Supervisory experience

Customer service focus

Analytical problem solving

Organization & planning

Financial data analysis

Goal setting & motivation

Multi-tasking & flexibility

Microsoft Office proficiency

Education

ABO/Shopko OCE Certification

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Shopko Optical Sun Prairie is seeking an organized leader to assist the General Manager in daily operations, including dispensing eyewear, patient care, and staff development. You will help hire, train, and coach the team, and lead operations in the General Manager’s absence to ensure excellent customer service and sales performance.

The role emphasizes team leadership, adherence to policies, and delivering financial results while maintaining high standards of patient care.