Optical Store General Manager: Lead & Grow Team

Shopko Optical; Town of Oconomowoc (WI); Presencial; USD 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401K with Match

Vacation Pay/Personal Day

Sick Pay

Employee Assistance Program

On the Job Training & Certification

Resumo da oferta

Shopko Optical is seeking a Store Manager to effectively lead the optical team in Wisconsin, driving sales, profitability and superior patient care. You will supervise dispensing eyewear, set strategic goals, and partner with the Optometrist to elevate customer service and business results.

The role requires developing staff, managing performance, ensuring HR compliance, and overseeing daily store operations, including opening/closing and cash handling.

Qualificações

• ABO/Shopko OCE Certification required within 12 months of hire/promotion
• High School Graduate or equivalent
• 3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)
• Proven ability to lead, coach and build relationships in a professional environment
• Able to direct and motivate a diverse teammate network
• Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.
• Able to multi-task and remain flexible in an ever-changing environment
• Demonstrate commitment to provide great customer service
• Solid computer knowledge to include Microsoft Office Suite of programs

Responsabilidades

• Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results
• Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives
• Act with urgency to complete tasks and respond to patients and customers
• Drive optical initiatives through team by planning and scheduling appropriately
• Identify opportunities to grow business
• Develop business plans and follow up on actions to drive profitable sales
• Hire, develop and train teammates
• Manage teammate performance
• Identify key-carriers and schedule appropriately to ensure all key-carrier responsibilities are being completed including opening/closing the store, cash office and alarm call response
• Partner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care results
• Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations
• Communicate effectively with team to ensure knowledge of company initiatives, processes and key teammate information
• Provide and continuously model excellent customer service in all customer interactions
• Provide appropriate direction and feedback to the team related to customer service
• Dispense eyewear according to professional standards
• Perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls

Conhecimentos

Leadership

Customer Service

Communication

Financial Analysis

Formação académica

High School Diploma

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Shopko Optical is seeking a Store Manager to effectively lead the optical team in Wisconsin, driving sales, profitability and superior patient care. You will supervise dispensing eyewear, set strategic goals, and partner with the Optometrist to elevate customer service and business results.

The role requires developing staff, managing performance, ensuring HR compliance, and overseeing daily store operations, including opening/closing and cash handling.