Optical Store General Manager: Lead Team & Grow Sales

National Vision, Inc.; Monroe (MI); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

401k retirement savings with company"

Stock purchase plan

Flex Spending Account

Paid Time Off & Company Holidays

Employee eyewear discount

Short- and Long-Term Disability

Life Insurance

College scholarship program

Job summary

America’s Best in Monroe, MI is seeking a General Manager to lead a store team, drive results, and deliver an exceptional patient and customer experience. You will oversee operations, coaching, and reporting to ensure profitability and service excellence.

Ideal candidates have 5+ years of retail leadership, a knowledge of the optical industry, and a Bachelor’s degree or equivalent experience. The role offers competitive pay and benefits in a dynamic, high-energy environment.

Qualifications

• 5+ years of retail experience. Supervising experience preferred.
• Knowledge of the optical industry is preferred.
• Bachelor’s degree or equivalent experience preferred.
• Proven ability to lead, coach, and build strong associate relationships.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Oversee all daily store operations, including staffing, inventory management, bookkeeping, planning, and enforcing company policies.
• Lead, train, and develop associates through consistent coaching, feedback, and growth opportunities.
• Monitor store performance and guide associates to deliver outstanding customer and patient experiences from start to finish.
• Partner with the Doctor to ensure every patient receives the highest level of care.
• Conduct store audits and uphold quality, merchandising, and service standards.
• Maintain open communication with the District Manager and provide accurate reporting.
• Ensure the store and facility meet all corporate and safety standards.
• Execute marketing, merchandising, and promotional initiatives according to brand standards.
• Manage budgets, supplies, and inventory to meet financial goals.
• Recruit, hire, and retain top talent, creating schedules based on business needs and store traffic.
• Lead by example — coaching your team toward sales and service excellence.
• Provide clear, timely feedback and performance evaluations, while addressing issues proactively.

Job description

America’s Best in Monroe, MI is seeking a General Manager to lead a store team, drive results, and deliver an exceptional patient and customer experience. You will oversee operations, coaching, and reporting to ensure profitability and service excellence.

Ideal candidates have 5+ years of retail leadership, a knowledge of the optical industry, and a Bachelor’s degree or equivalent experience. The role offers competitive pay and benefits in a dynamic, high-energy environment.